f.a.q.
refund / Cancellation Policy
To learn more about our refund and cancellation policy please click on the following sub-titles below.
You may also download our cancellation request form by clicking on the button below.
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There’s no refund of Payment for transactions canceled by Client(s). We can nevertheless We can utilize the amount for the canceled trip for an alternative trip of the same value. In any event of unforeseen circumstances beyond the Client’s control, we might compromise by making a refund to the Client(s) if necessary. In this regard, Clients are advised to double-check their schedule to confirm their availability for any proposed trips, before requesting Bookings.
> Some Tours may require a minimum number of Travelers to operate. The affected travelers will be fully refunded or may choose a similar tour package as a substitute. Should this occur, it would be under very rare circumstances.
> Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
> Any additional refunds based on extenuating circumstances will depend on the individual Destination Managers.
> No refund will be given for any portion of the tour unused by the traveler after tour departure regardless of circumstances.
> All hotels & tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
> Airfare is completely non-refundable & non-chargeable nor transferable for Tours when Airfare is included in the final price.
> Hotel Extension & instant Confirmation products (admission tickets, city passes, etc.) CAN NOT be exchanged or refunded once confirmed.
> Visa processing & documentation fees CAN NOT be refunded. In a case of refusal or rejection of a Visa application, Jimspeco Travel Hub will not be responsible for a refund of the aforementioned.
Single Day Tour/Activities – canceled at least 7 business days in advance of the start date of the experience for a full refund.
When Clients fail to utilize any of our services that form part of the trip itinerary, such as hotel reservations, sightseeing, transportation, hangouts, camping events, meals, entrance fees, flight tickets, etc. There will be no Refund nor Compensation for such unutilized services.
> Customers requesting a refund are required to send an official mail with details of their transactions, and a complete signed and attached cancelation form. (Please download the cancelation request form here) to; @info@jimspecotravelhub.com
> A request for a refund will be responded to and processed promptly. Hence, where a client doesn’t receive a response after 5 business days, such a client can contact us via mobile phone: +234 802 849 9254
N.B. It would take at least a minimum of 15-30 business days to process a VALID refund request.
> We will process your Cancelation/Refund request within 1-7 business days.
> We will NOT acknowledge any verbal/over-the-phone request or voice mail. Verbal speaking with our customer service representative without filling out a request form will NOT guarantee that your request has been processed or acknowledged.
> We will NOT accept email Cancelation unless they have a complete signed and attached cancelation form.
> Cancelation must be made by filling out and signing the Jimspeco Travel Hub Cancelation Request Form. Please explain why you are requesting a cancelation.
> We reserve the right to cancel a scheduled trip to fully refund the affected, although Jimspeco Travel Hub will always be committed to maintaining effective and efficient planning and service delivery. Our group trips require a minimum number of participants to avoid cancelation.
> If the trip or any part thereof cannot be carried out due to the operation of a Force Majeure making it impractical to fulfill its obligations, we will however utilize the funds for the canceled trip for an alternative trip of the same value.
> Personal information of Client(s) is treated confidential and will NOT be disclosed to third parties except its reasonable necessary for the implementation of our contractual obligation to clients or as required by law.
> As a fast-growing Travel Hub that is keen on exploring the beauty of exciting vacation locations and experiences, we might capture photos and videos of our curated tours. Which will be exhibited on our social media platforms.
> Clients reserve the right to notify us, in the course of the event they choose NOT to be part of such exhibition on our social media platforms.
> Our Esteemed Clients are expected to comply strictly with the tour program issued by the tour operators.
> There will be no refund or compensation if a Client fails to join the group at the commencement of the tour, joins the group later, or leaves the group before the tour ends.
> If a Client is unable to reach the place of commencement due to any reason whatsoever including loss of any baggage or loss of travel documents. His or Her bookings shall be treated as “NO SHOW” on the tour and no refund nor compensation shall be made.
> Clients with ALLERGIES or Medical condition that requires special medical attention are obligated to notify us before embarking on a trip with Us, as well as provide the tour operator with other relevant information for the effective services delivery.
> Clients that don’t wish to utilize any of our listed itineraries for the trips, can kindly notify the tour operator.
> WE will not be doing things that are not listed in our list. “What is not included list” is your responsibility.
> Our obligation to Clients shall be limited to the specific services and benefits offered to each Client and nothing more.
> All the clients travelling on a Jimspeco Travels’ tour must be in possession of a valid visa.
> Client shall ensure that the Visa Application Form (s) is duly filled and verified by the Client, to its satisfaction, before it is submitted to the Embassy/ Consulate.
> However kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and the company will not be held responsible for the same.
> The company is not at all liable for such cases or has any influence on the consulate/embassy’s decision.
> The role of the company is only to provide necessary guidance to the client for the purpose of applying for VISA.
> The company will not be responsible for non-issuance of visa due to receipt of incomplete / delayed documents from the Clients. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by the client, the issuance of visa will further be delayed / rejected, and the client will not hold Jimspeco Travel Hub Ltd liable for the same.
> Client should adhere to all the norms and conditions laid by the consulate / embassy Upon rejection of visa, if the client wishes to reapply for the visa, he / she is liable to pay again the requisite fee to the consulate and he / she will not claim from Jimspeco Travel Hub Ltd.